(Lanka-e-News- 23.Nov.2014, 11.55AM)
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by (2014-11-23 06:46:01)
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1 discussion on this news
Annms: What was the reason for you to block Mr. Maithrepla's news coverage
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vidura: Ayubowan! This is Vidura. How may I assist you?
Annms: SO again, what was the reason for Dialog to block the news coverage and the interviews of the newly appointed opposition candidate of Maithrepala S?
Annms: Hello, are you there?
vidura: First and foremost, we sincerely apologize for the inconvenience caused.
vidura: Let me check that for you.
vidura: Kindly be online.
Annms: Do you understand that you might be talking a fairly intelligent person
Annms: It is surprising for you to check the issue as the information that i am requesting answers are all over the news.
vidura: Please continue to be online whilst I check on this further.
Annms: What is your policy on being an unbiased television broadcaster and news broadcaster?
Annms: If you dont have the information, can I chat with your supervisor to save time?
vidura: Kindly note that there was signal interruption on Dialog TV transmission yesterday on several local channels.
vidura: Further, the highlighted issue was common to several channels and the same is was targeting a specific channel or a program.
Annms: So the interruption occurs exact same time for all the channel broadcasting the same news program and do you want me to believe that?
vidura: Further, the highlighted issue was common to several channels and the same was not targeting a specific channel or a program.
Annms: Am I to expect the same interruptions from your establishment in future broadcasting of the similar information from the opposition candidate?
vidura: Kindly be informed that there were repeat telecasts of yesterday's programs on several channels which were telecast by Dialog as the highlighted issue was rectified today.
Annms: You still need to answer two of my questions?
Annms: The policy and the future expectations
vidura: We once again sincerely apologize for the same and be assured that there would not be any further interruptions in future as we sorted the signal interruptions.
vidura: Moreover, the interruption were not targeted towards any specific channels and programs.
vidura: Moreover, the interruption was not targeted towards any specific channels and programs
Annms: Your actions in that matter suggests that you are caving to the government hierarchies instead of being an objective news broadcaster and do you believe therefore, the opinion we have on your establishment had drastically changed?
Annms: Do you believe that most recent customer survey indicate, that nobody believe the explanation you given as there was no evidence of any technical issue
vidura: Please be informed that as an responsible service provider, we would not be involved in such instances.
vidura: I would be able to escalate your feedback as we respect our customer's valuable suggestions and feedback.
Annms: Do you know that the explanation you provided didn't back up with any tangible evidence to prove your point?
Annms: Do you understand that the opposition and the population that may support them is a large customer base for your establishment and your action had alienated their right to receive unbiased service from you?
vidura: In order to escalate the concerns to our higher management to provide you with a clear explanation on the same, may I have the relevant Dialog TV account number and an alternate contact number of you please?
Annms: How could a so called responsible establishment practice such unethical methods?
Annms: You dont need any specific account information me to inform of your shortcomings as you can easily address the same using your own broadcasting. The issue I raised is not a personal opinion of mine and it came from reading the recent news and people opinions.
Annms: We are surprised to experience such law standard from your establishment.
vidura: Kindly note that if you require a additional explanation regarding the highlighted issue, we would need to escalate the same as feedback from our end.
vidura: Hence, kindly provide the account number and a contact number in order to proceed with the same.
vidura: We would not be able to escalate the feedback without the above requested details.
Annms: Do you know that all your customer service reps had provided various different answers to the same then raised at the time of the interruption. That indicates that they too didnt believe what was happening and some concluded that the issue occurred was politically motivated
Annms: We have recordings of that but to provide the integrity of the customer reps, I will withhold the information. Will use it when file a law suite against you
vidura: Please be informed that as per the confirmation we have received, the highlighted services were interrupted due to loss of signal on some local channels.
Annms: You already know what you are telling me is not true
vidura: As I have informed earlier, if you wish to escalate a feedback from my end; kindly confirm the details I have requested above.
Annms: Why dont you listen to the following link for more information on the same:
Annms: http://www.lankaenews.com/news/145
vidura: Kindly note that we would not be able to view external web links for our end.
Annms: You can pass that to your supervisors to educate them.
vidura: I am sorry, we would only be able to escalate the feedback to our management if you could confirm the details I have requested above.
Annms: Do you know that some of your customer service reps become the laughing stock of the public for trying come up with ridicules excuses for the same
vidura: I am sorry, I will not be able to do the same unless you confirm the account number and a contact number.
vidura: As I have already informed you, the signal interruption was caused due to loss of signals of some local channels.
Annms: You can use any member of your customers as all of them have the same question.
vidura: In case, if you require a further explanation of the same; kindly confirm the details I have requested to escalate the feedback.
vidura: Is there anything else that I could assist you with?
Annms: Dear Vidura, I didnt mean to put you in a difficult situation and I am sorry that are working for an establishment that is narrow minded and practices unethical business practices to safe guard their behind. I wish you better luck next time and may be you can find a job that will allow you to voice your own opinion. I enjoy chatting with you but you are unable to provide a reasonable answers to my questions Bye
vidura: Thank you for using Dialog Axiata online customer service. Good night!
System: Call Disconnected.
-- by todybuddy on 2014-11-23
